Job overview
Receptionist is available at Palmerston Global Markets Zambia Limited in Livingstone, Southern, Zambia. Review the job description, requirements, closing date and application details below.
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Job Summary The Receptionist will serve as the primary point of contact for guests and visitors, providing professional front-desk, reservations, administrative, and customer service support. The successful candidate must be confident using computers and digital systems and should demonstrate excellent communication, organisation, and interpersonal skills. Key Responsibilities Welcome, receive, and assist guests in a professional and courteous manner. Manage guest check-ins, check-outs, room allocations, and reservations. Respond to telephone calls, emails, online enquiries, and customer requests. Maintain accurate guest records, bookings, payments, and reservation information. Prepare invoices, receipts, booking confirmations, and basic administrative reports. Use computers and relevant hotel, booking, email, spreadsheet, and office applications effectively. Coordinate with housekeeping, kitchen, management, and other departments regarding guest requirements. Handle guest complaints or concerns professionally and escalate matters where necessary. Maintain the reception area in a clean, organised, and professional condition. Receive and record payments and support basic cash-handling and reconciliation activities. Provide guests with information regarding lodge facilities, tours, local attractions, transport, and other services. Maintain confidentiality of guest and company information. Perform other administrative and customer service duties assigned by management. Qualifications & Experience Minimum Grade 12 School Certificate or equivalent. Certificate, Diploma, or other relevant qualification in Hospitality, Tourism, Business Administration, Front Office Operations, or a related field will be an advantage. Minimum 2–3 years’ relevant experience in a receptionist, front-office, customer service, hospitality, or similar role. Previous experience working in a lodge, hotel, guesthouse, tourism establishment, or similar environment will be an advantage. Essential Skills & Competencies Strong computer literacy is essential. Ability to confidently use Microsoft Word, Excel, email, internet applications, and digital booking/reservation systems. Excellent verbal and written communication skills. Good customer service and interpersonal skills. Strong organisational and record-keeping abilities. Ability to multitask and work effectively in a busy hospitality environment. Professional appearance, attitude, and telephone etiquette. Basic numerical and cash-handling skills. High level of integrity, reliability, and attention to detail. Ability to work with limited supervision. Additional Requirements Willingness to work shifts, weekends, evenings, and public holidays where required. Ability to remain calm and professional when dealing with demanding situations or guests. Knowledge of the local tourism and hospitality environment will be an advantage. Application Procedure Interested candidates should submit an application addressed to: The Managing Director Tasha Lodge and Tours Limited Plot 4424/200, Kalambo Street Highlands, Livingstone Applications should be submitted via email to tashalodgeandtours@gmail.com and must include: An updated Curriculum Vitae (CV); A Cover Letter clearly stating the position being applied for; and Copies of relevant academic and professional qualifications. Applicants should clearly indicate “Application – Receptionist – Name of Applicant” in the subject line of the email, as applicable. Only shortlisted candidates will be contacted and notified regarding the next stage of the recruitment process.Requirements
requirements. Handle guest complaints or concerns professionally and escalate matters where necessary. Maintain the reception area in a clean, organised, and professional condition. Receive and record payments and support basic cash-handling and reconciliation activities. Provide guests with information regarding lodge facilities, tours, local attractions, transport, and other services. Maintain confidentiality of guest and company information. Perform other administrative and customer service duties assigned by management. Qualifications & Experience Minimum Grade 12 School Certificate or equivalent. Certificate, Diploma, or other relevant qualification in Hospitality, Tourism, Business Administration, Front Office Operations, or a related field will be an advantage. Minimum 2–3 years’ relevant experience in a receptionist, front-office, customer service, hospitality, or similar role. Previous experience working in a lodge, hotel, guesthouse, tourism establishment, or similar environment will be an advantage. Essential Skills & Competencies Strong computer literacy is essential. Ability to confidently use Microsoft Word, Excel, email, internet applications, and digital booking/reservation systems. Excellent verbal and written communication skills. Good customer service and interpersonal skills. Strong organisational and record-keeping abilities. Ability to multitask and work effectively in a busy hospitality environment. Professional appearance, attitude, and telephone etiquette. Basic numerical and cash-handling skills. High level of integrity, reliability, and attention to detail. Ability to work with limited supervision. Additional Requirements Willingness to work shifts, weekends, evenings, and public holidays where required. Ability to remain calm and professional when dealing with demanding situations or guests. Knowledge of the local tourism and hospitality environment will be an advantage. Application Procedure Interested candidates should submit an applicaExplore related jobs in Zambia
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