Support Officer – IT & Payroll/HR Solutions

Support Officer – IT & Payroll/HR Solutions is available at CorePay in Lusaka. Review the job description, requirements, closing date and application details below.

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COREPAY Payroll and HR Solutions WE ARE HIRING SUPPORT OFFICER – IT & PAYROLL/HR SOLUTIONS Location: Lusaka, ZambiaType of Contract: Fixed Term Contract JOB OVERVIEW We are looking for a proactive, technically minded and customer-focused Support Officer to join our growing Payroll and HR Solutions team. KEY RESPONSIBILITIES Provide first-line technical support to clients using payroll, HRIS and time & attendance systems. Assist clients with system configuration, user access, system navigation and troubleshooting. Respond to client queries via telephone, email, WhatsApp and other approved communication channels. Investigate and resolve software-related issues and escalate complex technical matters to the relevant technical team. Conduct user training and demonstrations on payroll and HR systems. Assist with data imports, employee records, system updates and basic data validation. Maintain a high level of client confidentiality, particularly when handling employee and payroll information. Provide excellent customer service and ensure client issues are followed through to resolution. SKILLS AND QUALIFICATIONS Diploma or Degree in Information Technology, Computer Science, Information Systems, Business Information Technology or a related field. At least 1–2 years’ experience in IT support, software support, helpdesk support or a similar role. Experience supporting business applications or ERP/HR/payroll systems will be an added advantage. HOW TO APPLY Interested and qualified persons should submit their applications with comprehensive CVs to: jobs@corepayafrica.com Not later than the 10th of September 2026. Website: www.corepayafrica.com

Requirements

QUALIFICATIONS Diploma or Degree in Information Technology, Computer Science, Information Systems, Business Information Technology or a related field. At least 1–2 years’ experience in IT support, software support, helpdesk support or a similar role. Experience supporting business applications or ERP/HR/payroll systems will be an added advantage. HOW TO APPLY Interested and qualified persons should submit their applications with comprehensive CVs to: jobs@corepayafrica.com Not later than the 10th of September 2026. Website: www.corepayafrica.com

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