Job overview
Sales representative is available at CLARA NACHIBANGA JEANS HUB LTD in Northmead, Lusaka, Zambia. Review the job description, requirements, closing date and application details below.
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Job Summary We are seeking a highly motivated, results driven Retail Sales and Operations Executive to join our retail team. The ideal candidate will demonstrate excellence in providing outstanding customer service while effectively overseeing in-store operations, inventory management, sales reporting, and online customer support. This position is vital for generating revenue, maintaining optimal stock levels, and ensuring a seamless customer experience across both physical and digital channels. Key Responsibilities Sales & Customer Service • Greet and assist customers in-store, providing product information, recommendations, and excellent service to drive sales and meet daily/weekly targets. • Process sales transactions with precision, and manage payments, returns, and exchanges effectively. • Establish and sustain robust customer relationships to foster repeat business and loyalty. Stock & Inventory Management • Monitor inventory levels diligently, perform regular stock counts, and ensure replenishment occurs promptly to prevent stock-outs or excess inventory. • Receive, inspect, and shelve new merchandise while upholding store cleanliness and visual merchandising standards. • Monitor inventory movements and report any discrepancies, damages, or losses. Reporting & Analysis • Prepare and analyze daily, weekly, and monthly sales reports, stock reports, and performance metrics. • Identify sales trends, top-performing products, and areas for improvement; provide actionable insights to management. • Support decision-making with accurate data on stock turnover, slow-moving items, and customer preferences. Online Client Support • Respond promptly and professionally to online enquiries via email, WhatsApp, social media, and other digital channels. • Process online orders, coordinate deliveries or collections, and ensure a consistent brand experience across channels. • Update online product listings and assist with basic e-commerce operations. General Operations • Assist in opening and closing the store according to procedures. • Collaborate with team members to maintain high standards of store presentation and customer satisfaction. • Participate in promotions, seasonal displays, and marketing activities as required. • Ensure compliance with company policies, health & safety standards, and regulatory requirements. Qualifications & Experience • Minimum Diploma or Degree in Business Administration, Marketing, Retail Management, or a related field (or equivalent experience) and Grade 12 certificate. • Candidates should possess a minimum of one to three years of experience in retail sales, preferably within a fast-paced environment. • Experience handling online customer support or e-commerce is a strong advantage. Please attach your CV, qualifications, and identification when applying.Requirements
required. • Ensure compliance with company policies, health & safety standards, and regulatory requirements. Qualifications & Experience • Minimum Diploma or Degree in Business Administration, Marketing, Retail Management, or a related field (or equivalent experience) and Grade 12 certificate. • Candidates should possess a minimum of one to three years of experience in retail sales, preferably within a fast-paced environment. • Experience handling online customer support or e-commerce is a strong advantage. Please attach your CV, qualifications, and identification when applying.Explore related jobs in Zambia
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