Job overview
Operations Manager is available at Minor International in Livingstone. Review the job description, requirements, closing date and application details below.
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Job Location: Avani Victoria Falls Resort At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality. With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here. To lead the strategic and operational performance of the Avani Victoria Falls Resort, delivering excellence across all guest touchpoints and commercial areas. The Operations Manager provides strategic and operational leadership across all core hotel functions, ensuring seamless daily operations, exceptional guest experiences, and achievement of financial targets.The Operations Manager is responsible for providing strategic and operational leadership across all core hotel functions to ensure exceptional guest experiences, operational excellence, and achievement of business objectives. The role oversees the day-to-day performance of key departments including Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, and Grounds, ensuring seamless service delivery, adherence to brand standards, and compliance with regulatory requirements. The incumbent drives service quality, operational efficiency, cost control, and team performance while fostering a culture of accountability, guest-centricity, and continuous improvement. Working closely with departmental leaders, the Operations Manager plays a pivotal role in maximizing revenue, enhancing profitability, maintaining hotel assets, and delivering a consistently high standard of hospitality across all areas of the operation. Operational Leadership Lead and coordinate daily hotel operations to ensure efficient, seamless, and high-quality service delivery across all departments Implement and enforce operational standards, policies, and SOPs Monitor performance metrics and drive continuous improvement initiatives Ensure full compliance with health, safety, and statutory requirements Front Office Operations Provide oversight of Front Office functions including: Reception, Guest Relations & Concierge services. Ensure efficient check-in/check-out processes, especially during high-volume periods Drive service excellence in guest arrival and departure experiences Optimize room allocation, occupancy flow, and coordination with Housekeeping Monitor and improve guest satisfaction, upselling, and revenue opportunities at point of contact Housekeeping Oversight Provide strategic oversight to maintain exceptional standards of cleanliness, hygiene, and presentation Ensure effective systems for room readiness, inspections, and quality assurance Oversee inventory management and cost control of linen, amenities, and supplies Drive team performance through leadership, coaching, and accountability Food & Beverage Operations Oversee all F&B outlets and event operations to ensure consistent service quality and revenue optimization Collaborate on menu planning, pricing, and promotions Monitor and control food cost, wastage, and stock management Ensure compliance with food safety and hygiene standards Engineering, Gardens & Grounds Ensure effective management of hotel facilities through planned preventive maintenance programs Oversee repairs, asset upkeep, and infrastructure reliability Maintain high standards for gardens, outdoor spaces, and overall property presentation Drive energy efficiency and sustainability initiatives Financial Performance & Cost Control Support budgeting and forecasting aligned to operational targets Drive cost efficiencies across departments without compromising service quality Analyse performance data and implement actions to enhance profitability (GOP) and productivity (GOR/FTE) Guest Experience & Service Excellence Champion a guest-centric culture across all departments Monitor feedback and implement continuous service improvements Ensure prompt and effective resolution of guest concerns and service recovery Health, Safety & Compliance Ensure full compliance with occupational health, safety, and fire regulations Conduct regular audits and risk assessments across operational areas Ensure staff are trained and prepared for emergency response procedures Qualifications & Experience Full Grade 12 School Certificate certified by the Zambia Qualifications Authority (ZAQA). Degree, Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field. Minimum of 5 to 7 years’ experience in hotel operations, with at least 3 years in a senior management role. Proven experience managing multiple operational departments, including Front Office, Housekeeping, Food & Beverage, Kitchen, and Engineering. Strong understanding of hotel operations, guest service standards, revenue management, budgeting, and cost control. Demonstrated ability to lead, coach, and develop high-performing teams. Sound knowledge of health, safety, food hygiene, and regulatory compliance requirements. Experience in performance management, workforce planning, and operational scheduling. Strong financial and commercial acumen with experience managing budgets and forecasts. Excellent leadership, communication, problem-solving, and decision-making skills. Proficiency in hotel management systems and Microsoft Office applications. Key Competencies Operational Leadership Rooms Division Management Food & Beverage Operations Housekeeping Management Engineering & Facilities Oversight Financial & Commercial Management Guest Experience Excellence Team Leadership & Development Strategic Planning & Execution Health, Safety & Compliance Problem Solving & Decision Making Not the right fit? Set up email alerts as new job postings become available that meet your interest! Application link: https://minor.wd102.myworkdayjobs.com/en-US/Careers/job/Livingstone-Zambia/Operations-Manager_JR113097Requirements
requirements. The incumbent drives service quality, operational efficiency, cost control, and team performance while fostering a culture of accountability, guest-centricity, and continuous improvement. Working closely with departmental leaders, the Operations Manager plays a pivotal role in maximizing revenue, enhancing profitability, maintaining hotel assets, and delivering a consistently high standard of hospitality across all areas of the operation. Operational Leadership Lead and coordinate daily hotel operations to ensure efficient, seamless, and high-quality service delivery across all departments Implement and enforce operational standards, policies, and SOPs Monitor performance metrics and drive continuous improvement initiatives Ensure full compliance with health, safety, and statutory requirements Front Office Operations Provide oversight of Front Office functions including: Reception, Guest Relations & Concierge services. Ensure efficient check-in/check-out processes, especially during high-volume periods Drive service excellence in guest arrival and departure experiences Optimize room allocation, occupancy flow, and coordination with Housekeeping Monitor and improve guest satisfaction, upselling, and revenue opportunities at point of contact Housekeeping Oversight Provide strategic oversight to maintain exceptional standards of cleanliness, hygiene, and presentation Ensure effective systems for room readiness, inspections, and quality assurance Oversee inventory management and cost control of linen, amenities, and supplies Drive team performance through leadership, coaching, and accountability Food & Beverage Operations Oversee all F&B outlets and event operations to ensure consistent service quality and revenue optimization Collaborate on menu planning, pricing, and promotions Monitor and control food cost, wastage, and stock management Ensure compliance with food safety and hygiene standards Engineering, Gardens & Grounds Ensure effective management ofExplore related jobs in Zambia
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