Job overview
Systems Support Manager is available at Right to Care Zambia (RTCZ) in Lusaka, Zambia. Review the job description, requirements, closing date and application details below.
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Right to Care Zambia (RTCZ) has provided public health service delivery and technical assistance in partnership with the Ministry of Health since 2016. Its work includes HIV/AIDS, maternal and child health, epidemic response, malaria and TB, public health research, social behaviour change, laboratory services, pharmaceutical supply chains and non-communicable diseases. Position: Systems Support Manager Number of vacancies: 1 Contract type: Fixed Term. Contract duration: TBA. Location: Lusaka, Zambia Reporting to: Head of IT Date advertised: 10 September 2026. MINIMUM QUALIFICATIONS AND EXPERIENCE • Bachelor’s degree from an accredited tertiary institution in a technology-related field. • IT certifications (Microsoft, CISCO). • Five years’ relevant IT infrastructure, network support and operations-management experience, with a technology background and understanding of service management, networks and internet connectivity. • High proficiency in Microsoft Office and other software tools. DESIRABLE QUALIFICATIONS AND EXPERIENCE • Postgraduate qualification in a technology-related field. • Seven years’ IT infrastructure, connectivity/network support and operations-management experience, including eLMIS or other health-information/supply-chain systems across multiple sites, with understanding of service management and infrastructure. COMPETENCIES Selection, assignment and development of subordinates; leadership and delegation of responsibility/authority; planning, execution and communication. KEY PERFORMANCE AREAS IT infrastructure management • Determine network, server, storage, hardware and connectivity needs for eLMIS and related systems across RTCZ and supported MoH/ZAMMSA sites. • Manage platform operations and stability/uptime of medium-to-large infrastructure. • Define hardware, software and connectivity requirements and financial inputs. • Set infrastructure strategy/architecture aligned with business strategy and service quality. • Lead central/provincial infrastructure project implementations. Network and connectivity • Manage LAN, WAN and internet supporting eLMIS at central, provincial and facility levels. • Ensure reliable, secure and cost-effective connectivity with providers/vendors. • Monitor performance, resolve availability issues and plan upgrades/redundancy. eLMIS availability and support • Direct secure continuous operations, administration and maintenance. • Meet/exceed service levels and infrastructure/connectivity KPIs. • Oversee first-line response, escalation and incident quality control. • Coordinate hardware repairs, remote support via TeamViewer/AnyDesk, and courier/repair arrangements for faulty facility equipment. Security, backup and continuity • Establish security, privacy, disaster-recovery and continuity measures. • Execute security programmes covering policy, access, privacy, vendors and auditing. • Ensure backups, recovery tests and secure processing to protect eLMIS data and electronic health records. Team supervision and administration • Lead/develop provincial Systems Administrators and oversee deliverables/performance. • Provide skills transfer and in-house staff training. • Lead infrastructure/connectivity policy and procedure development. • Monitor/control budgets and ensure daily, weekly and monthly statistics/status reports meet departmental needs. Vendor, change and records management • Lead discussions with engineers, contractors, providers and vendors; manage service contracts. • Liaise with governance structures on infrastructure, connectivity and records control. • Document/test changes before production deployment and manage/document later changes. HOW TO APPLY Submit a cover letter and CV to Vacancy19@righttocare.org no later than 15 September 2026. Only shortlisted candidates will be contacted. By applying, candidates consent to qualification, ID, criminal and internal/external reference checks under RTCZ’s recruitment policy. If no response is received within one month of the advert, consider the application unsuccessful. Only applicants meeting the stated criteria will be considered for shortlisting. RTCZ may withdraw the vacancy at any time. RTCZ is an equal opportunity affirmative action employer. It does not charge fees at any recruitment stage and is not responsible for fraudulent announcements or activities by people or entities claiming to represent it. View the original advert online: https://drive.google.com/file/d/1B8G79-nX6oGwiwFUzLxyMAPi6-RIoitR/viewRequirements
QUALIFICATIONS AND EXPERIENCE • Bachelor’s degree from an accredited tertiary institution in a technology-related field. • IT certifications (Microsoft, CISCO). • Five years’ relevant IT infrastructure, network support and operations-management experience, with a technology background and understanding of service management, networks and internet connectivity. • High proficiency in Microsoft Office and other software tools. DESIRABLE QUALIFICATIONS AND EXPERIENCE • Postgraduate qualification in a technology-related field. • Seven years’ IT infrastructure, connectivity/network support and operations-management experience, including eLMIS or other health-information/supply-chain systems across multiple sites, with understanding of service management and infrastructure. COMPETENCIES Selection, assignment and development of subordinates; leadership and delegation of responsibility/authority; planning, execution and communication. KEY PERFORMANCE AREAS IT infrastructure management • Determine network, server, storage, hardware and connectivity needs for eLMIS and related systems across RTCZ and supported MoH/ZAMMSA sites. • Manage platform operations and stability/uptime of medium-to-large infrastructure. • Define hardware, software and connectivity requirements and financial inputs. • Set infrastructure strategy/architecture aligned with business strategy and service quality. • Lead central/provincial infrastructure project implementations. Network and connectivity • Manage LAN, WAN and internet supporting eLMIS at central, provincial and facility levels. • Ensure reliable, secure and cost-effective connectivity with providers/vendors. • Monitor performance, resolve availability issues and plan upgrades/redundancy. eLMIS availability and support • Direct secure continuous operations, administration and maintenance. • Meet/exceed service levels and infrastructure/connectivity KPIs. • Oversee first-line response, escalation and incident quality control. • Coordinate hardwExplore related jobs in Zambia
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