ICT Officer – Communications (Voice) is available at Zambia Revenue Authority (ZRA) in Lusaka, Zambia. Review the job description, requirements, closing date and application details below.

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Zambia Revenue Authority (ZRA) is inviting applications for the position of ICT Officer – Communications (Voice), Salary Grade ZRA06 (1 position), ICT Function. Purpose Reporting to the Senior ICT Officer – Communications Voice, the job holder will support the ZRA business through timely, cost-effective and professional ICT communication services. Key Duties – Ensure voice communications equipment such as IP PBX, Call Centre, CRMS, telephones and accessories are functioning properly. – Repair voice communications equipment including IP PBX, Call Centre, CRMS, telephones and accessories. – Supervise administration of the call logging system on IP PBX, Call Centre and CRMS. – Ensure effective use of equipment accessories, service manuals, tools and spares. – Follow up faults on external telephone lines. – Conduct routine maintenance on voice communications equipment. – Install and configure voice communication equipment. – Research ICT voice communication trends and advise management. Minimum Requirements – Grade 12 School Certificate or GCE with five credits or better including Mathematics and English. – Minimum Diploma in Electronics and Telecommunications, Information Technology or equivalent. – At least two years relevant post-qualifying work experience in ICT. – Valid membership of ICTAZ or another relevant professional body. Application Instructions Only candidates meeting the role specifications and competencies should apply. Candidates should enclose a detailed Curriculum Vitae with details of current residence, vital statistics, contact phone numbers/email address, NRC, Grade 12 Certificate or Statement, and three referees with contact numbers and email addresses. Please attach and submit only relevant copies of professional and academic qualifications in a single PDF file clearly marked with your full name and position applied for. Applications should reach the undersigned not later than 21st July 2026 at 17:00 hours using the email address: careers2024@zra.org.zm The Director Human Resource Zambia Revenue Authority P.O. Box 35710 Lusaka Only complete applications with all necessary qualifications and CV will be considered. ZRA is an equal opportunity employer.

Requirements

Requirements – Grade 12 School Certificate or GCE with five credits or better including Mathematics and English. – Minimum Diploma in Electronics and Telecommunications, Information Technology or equivalent. – At least two years relevant post-qualifying work experience in ICT. – Valid membership of ICTAZ or another relevant professional body. Application Instructions Only candidates meeting the role specifications and competencies should apply. Candidates should enclose a detailed Curriculum Vitae with details of current residence, vital statistics, contact phone numbers/email address, NRC, Grade 12 Certificate or Statement, and three referees with contact numbers and email addresses. Please attach and submit only relevant copies of professional and academic qualifications in a single PDF file clearly marked with your full name and position applied for. Applications should reach the undersigned not later than 21st July 2026 at 17:00 hours using the email address: careers2024@zra.org.zm The Director Human Resource Zambia Revenue Authority P.O. Box 35710 Lusaka Only complete applications with all necessary qualifications and CV will be considered. ZRA is an equal opportunity employer.