Job overview
Front Office Manager is available at Moba Hotel & Convention Centre in Kitwe, Zambia. Review the job description, requirements, closing date and application details below.
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Moba Hotel & Convention Centre is hiring a Front Office Manager. Location: Kitwe. Employment type: Contract. Reporting to: General Manager. About the hotel Moba Hotel & Convention Centre is a modern 50-room, three-star hotel on the Kitwe–Ndola Dual Carriageway, offering accommodation, dining and leisure facilities, and a Convention Centre for up to 900 delegates. We invite a capable hospitality professional to join our team. Job summary The Front Office Manager will lead front-office operations, including reservations, reception, guest relations, room coordination and administration, while driving service quality, occupancy and room revenue. Core responsibilities • Lead daily front-office operations and maintain professional, guest-focused service. • Supervise, schedule, coach and manage the performance of Front Office staff. • Oversee reservations, check-in/out, room allocation, guest accounts and records. • Drive occupancy and room revenue through effective rate management, upselling and enquiry conversion. • Coordinate room status and guest requirements with Housekeeping and other departments. • Resolve guest concerns promptly and ensure effective service recovery. • Maintain accurate billing, cash controls, reconciliations and front-office reports. • Monitor occupancy, ADR, RevPAR and other targets; address variances and report to the General Manager. • Ensure compliance with hotel policies, SOPs, safety standards and applicable regulations. Key competencies • Commercial and sales orientation. • Guest-service excellence. • Leadership and team management. • Communication and interpersonal skills. • Problem-solving, decision-making and analytical ability. Qualifications and experience • Diploma or degree in Hotel, Hospitality or Tourism Management, or a related field. • 3–5 years’ relevant Front Office experience, including at least two years in supervision or management. • Experience in reservations, reception, guest accounts and room inventory management. • Proficiency in a Property Management System (PMS) and standard office applications. • Knowledge of front-office procedures, room revenue practices, cash handling and controls. • Available to work shifts, weekends and public holidays. How to apply Submit your CV, brief cover letter and copies of relevant qualifications to recruitment@mobahotel.com. Closing date: 23 September 2026. Only shortlisted candidates will be contacted.Requirements
requirements with Housekeeping and other departments. • Resolve guest concerns promptly and ensure effective service recovery. • Maintain accurate billing, cash controls, reconciliations and front-office reports. • Monitor occupancy, ADR, RevPAR and other targets; address variances and report to the General Manager. • Ensure compliance with hotel policies, SOPs, safety standards and applicable regulations. Key competencies • Commercial and sales orientation. • Guest-service excellence. • Leadership and team management. • Communication and interpersonal skills. • Problem-solving, decision-making and analytical ability. Qualifications and experience • Diploma or degree in Hotel, Hospitality or Tourism Management, or a related field. • 3–5 years’ relevant Front Office experience, including at least two years in supervision or management. • Experience in reservations, reception, guest accounts and room inventory management. • Proficiency in a Property Management System (PMS) and standard office applications. • Knowledge of front-office procedures, room revenue practices, cash handling and controls. • Available to work shifts, weekends and public holidays. How to apply Submit your CV, brief cover letter and copies of relevant qualifications to recruitment@mobahotel.com. Closing date: 23 September 2026. Only shortlisted candidates will be contacted.Explore related jobs in Zambia
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