Job overview
BUSINESS DEVELOPMENT MANAGER is available at Optica Limited in Lusaka, Zambia. Review the job description, requirements, closing date and application details below.
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Key Performance Areas & Responsibilities 1. Insurance & Corporate Partnership Growth ● Secure and maintain Optica’s inclusion on the panels of all optical insurance providers, corporate in-house medical schemes, and parastatal organizations across Uganda. ● Develop tailored growth strategies for existing insurance partners based on ground realities, localized market dynamics, and customer demographics to maximize monthly volume. ● Build direct relationships with corporate HR and wellness leads to drive brand visibility and exclusive optical coverage partnerships. 2. Operational Excellence & Service Delivery Alignment ● Monitor and resolve service delivery gaps between Optica and insurance support teams, focusing on pre-authorization Turnaround Times (TATs) and member query resolution. ● Serve as the primary escalation link to streamline processing workflows, ensuring high-grade service delivery and minimal friction for insured members. ● Coordinate with internal finance and operations teams to guarantee seamless claim processing, accurate billing, and timely payment collection. 3. Retail Network Expansion & Location Intelligence ● Support retail network growth by assessing real estate dynamics, foot traffic potential, and demographic feasibility for new store locations in Kampala and secondary cities. ● Map out prospective commercial hubs, shopping centers, and high-density corporate zones suitable for new retail store launches. ● Track local competitor presence, pricing shifts, and retail developments to maintain market competitiveness. 4. Brand Activation & Field Engagement ● Plan and execute offline and digital B2B brand activations, medical camps, and wellness drives to drive walk-in traffic to branch locations. ● Conduct regular field visits to engage store personnel, gather operational feedback, and ensure alignment between field sales efforts and corporate growth targets. Duties & Accountabilities ● Reporting: Maintain structured daily, weekly, and monthly pipelines detailing partner engagement metrics, onboarding milestones, clear timelines, and measurable revenue impact. ● Market Intelligence: Deliver periodic competitor analysis and actionable market recommendations to senior management. ● Stakeholder Management: Act as the strategic ambassador for Optica across insurance, corporate, and real estate sectors. Application email: milka.nduku@optica.africaRequirements
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